COVID 19 Safety Policies
Our primary concern is the health and safety of our customers and our team.
In light of the latest government guidelines, we have introduced new measures to ensure the safety of our customers and associates in the process of a vehicle collection.
Payment and appointment
Payment of the vehicle needs to have been organised prior to collection. This can either be payment in full or through a finance agreement. Once this has been finalised, one of our Associates will be in touch to arrange collection at a time that suits you.
In order to keep our businesses safe, appointments must be made for any collection as only one customer will be permitted in the handover area at a time. Where possible, please attend your appointment on your own.
When you arrive, you will be greeted by a member of the team who will show you to the dedicated handover area, as our showrooms are not currently available to customers. If you have a part-exchange vehicle, you will be shown where to park it.
Keeping you safe
All cars ready for collection are fully valeted and sanitised, with seat covers and a steering wheel cover fitted. When you are ready, your sanitised keys will be given to you in an envelope.
During the whole process, our associates will maintain the recommended 2-metre distancing.
Please ensure that if you wish to test drive a car, this is booked in advance with our team to ensure we are able to effectively sanitise the vehicle both before and after the test drive.
You can also book a video walk around of any vehicle we have in stock by clicking HERE.
Please wear a face covering at all times whilst in the showroom. Hand sanitiser will be provided for use on entry and exit or at any point during your visit.
Regrettably, we can currently only accept BACS payment to ensure our team are not required to handle cash to minimise COVID-19 transmission risk.
All vehicles will be fully sanitised before handover, including using our home delivery service. This applies to both our sales and service departments.